FAQ

HOW DO I GET MY PR NUMBER?

The PR# is calculated considering two variables: your Event Results and your Connected Device. The more recent records, the higher is your PR# relevance. That means, if you are inactive for a couple days, expect your rating to drop. The more data you share (e.g. official results*, training sessions) the more accurate is your PR# (% level of accuracy). Plus, newer data will have more impact than older results. Read more about PR

HOW CAN I BOOST MY PR NUMBER?

• CONNECT DEVICE: Connect your Device (GPS) to your PR Track profile. Stay Active!
• RACE: Every-time you participate in official races and/or improve your results, you will see some changes at your PR#
• CLAIM OR ADD RESULTS: Your official results (claimed or manually entered) will be reviewed and added to your profile. Every result counts to your PR#
• KEEP MOVING: Be consistent, go longer, go faster

HOW TO CONNECT MY DEVICE? (STRAVA users only )

• LOG IN to your account
• On your Dashboard, select STATS - if you have not connected to STAVA yet, please click Connect with STRAVA
• Once you select an option, you will be redirected to its webpage to login to your account. You must have a STRAVA account connected to your devices in order to pull the records into PRtrack

HOW DO I CLAIM MY RESULTS?

• On the SEARCH BAR select RESULTS and enter your name
• Once you find the result you were looking for, click the CLAIM link at the right of the result listing
• A pop up will appear asking you if this is truly your result. Make sure the result that appears is yours You should see a confirmation message and the result will be posted to your profile

HOW DO I EDIT MY PROFILE?

• LOG IN to your account
• Click your profile picture at the top right, and select PROFILE from the menu
• You will be able to update your information, profile photo and more

HOW DO I CHANGE MY PASSWORD?

• LOG IN to your account
• Click your profile picture at the top right, and select ACCOUNT & PRIVACY from the menu
• Select CHANGE PASSWORD link and follow the instructions on screen

HOW DO I DELETE MY ACCOUNT?

• LOG IN to your account
• Click your profile picture at the top right, and select ACCOUNT & PRIVACY from the menu
• Read the information about account deletion and click the button REQUEST ACCOUNT DELETION
• You will see a pop up confirming your intention to delete the account